The car was new and clean, and the staff were friendly and enthusiastic. They proactively upgraded me to a 4Runner, a large vehicle with high ground clearance, which made highway driving very comfortable.

Picking up and returning the car was very convenient. Car pickup was done through self-service under the guidance of staff, and I was free to choose additional options as needed, which was quick and easy. Returning the car in Los Angeles was also very convenient, as staff attended to us immediately upon parking. The staff checked the car and gave a slip, allowing us to leave right away. There was even a shuttle service to take us to the hotel or airport.

Very convenient

No queues, probably because we arrived early in the morning.

Good service but tried to upsell at each visit.... bigger car. Small negative, otherwise great. Good value.