Few counters, slow service, and even though everything was paid in full during booking, two additional charges were made for pre-authorizations.

Good customer service

Not bad at all. The staff processed the paperwork in an orderly manner and then recommended insurance a bit: 'Do you need full coverage? Without it, you'll have to pay for all damages yourself, even minor scratches.' I firmly declined, and she said: 'Okay, I just wanted to inform you.' And that was it. Returning the car was also easy; a strap in the trunk was broken, but the inspector said it was no big deal. The experience was pretty much similar to renting from Shenzhou in China. Overall, very good.