Casablanca Downtown

Initially, we scheduled to return the car at 12:45 PM online, but later revised it over the phone to 11:30 AM. However, the staff did not arrive at the airport parking lot until 12:30 PM, making our 2:45 PM flight extremely rushed. We almost missed the boarding.

Couldn't reach them on the phone when picking up the car, had to ask the airport staff for help. I booked an automatic but was initially given a manual. I told them I couldn't drive a manual, so they made me wait for more than half an hour. When I got the car, it had no fuel, and they just told me there was a gas station 2 kilometers from the airport. The car was a bit dirty! On the second day, a wrench icon lit up on the dashboard. We had no idea what it meant and couldn't reach them by phone, so we had to ask locals for help. Luckily, it was just a maintenance reminder. On the third day, the engine started making noise. For safety, I wanted them to check if there was a branch in the city to help. They said they were too busy and suggested I return to the airport. Again, I had to ask locals for help. But these weren't the real issues! When we were returning the car, I told them at the hotel that we'd be at the airport in an hour and not to delay us as we had a flight to catch. They agreed, but after countless calls, you can imagine the frustration! In the end, we were on the plane and had to borrow a phone from a fellow passenger to call and ask if they were at the parking lot. They said they'd be there in 40 minutes… How did we handle it? We gave the airport police officer a tip of 100 RMB to return the car for us.

The car rental company lacked the necessary credentials. They should not accept bookings if they cannot provide the specified vehicle. Complete payment was taken, but the car provided was not as agreed, and they were hours late. This was the most unreliable car rental I've ever dealt with.

I had to wait out side by the parking lot and it was to hot and every time i call them they tell me one mint somone will be there the mint become over 60mint

Will i could not get my car i rent cos they changed the categories and the stuff wasn’t that understanding