Couldn't reach them on the phone when picking up the car, had to ask the airport staff for help. I booked an automatic but was initially given a manual. I told them I couldn't drive a manual, so they made me wait for more than half an hour. When I got the car, it had no fuel, and they just told me there was a gas station 2 kilometers from the airport. The car was a bit dirty! On the second day, a wrench icon lit up on the dashboard. We had no idea what it meant and couldn't reach them by phone, so we had to ask locals for help. Luckily, it was just a maintenance reminder. On the third day, the engine started making noise. For safety, I wanted them to check if there was a branch in the city to help. They said they were too busy and suggested I return to the airport. Again, I had to ask locals for help. But these weren't the real issues! When we were returning the car, I told them at the hotel that we'd be at the airport in an hour and not to delay us as we had a flight to catch. They agreed, but after countless calls, you can imagine the frustration! In the end, we were on the plane and had to borrow a phone from a fellow passenger to call and ask if they were at the parking lot. They said they'd be there in 40 minutes… How did we handle it? We gave the airport police officer a tip of 100 RMB to return the car for us.
Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!
The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.
Late arrival, language barrier, and the promised full tank was empty. After I strongly expressed my dissatisfaction, they gave me 100 to refuel myself. Unbelievable.
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