Casablanca—Marrakech

Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!

Returning the car at Marrakech train station was impossible to find via GPS. The staff couldn't clearly explain its location and told me to wait, but after an hour, there was still no response. Thankfully, a local driver helping with our desert tour assisted us. We had to go around for over ten kilometers through narrow alleys before finding a return point. Coming from so far away to Morocco just to waste half a day returning a car affected our desert trip as well! Absolutely not recommended.

Constantly delayed

They were late when we picked up the car. We waited for more than an hour. Returning the car was even worse as no one showed up, and they didn't answer the phone. We had no choice but to leave the car in the parking lot and the keys inside, otherwise we would've missed our flight.

Will i could not get my car i rent cos they changed the categories and the stuff wasn’t that understanding