Very satisfied

I clearly booked a Grand Cherokee but got a Wrangler instead. It was really uncomfortable for five people. If I had known, I would have rented a sedan, which is more spacious and economical! The line for picking up the car was very long, but returning the car was quick.

The service was great, no upselling, the car was in good condition, and it was very close to the airport, about a 5-minute walk pushing a luggage cart from the airport.

Easy to find the counter at the YVR Airport. Pickup car easy and car conditions are good. Return car also easy and fast.

Easy to choose car and booking.

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.