Need Improvement on Vehicle Exchange

The staff at the pickup and drop-off points were very friendly, and there were no issues communicating in English. It's a good thing we upgraded the insurance because the tire blew out on the second day. Roadside assistance was slow and inefficient, and we had to rely on the hotel staff to contact a nearby repair shop. Remember to keep the receipts for the insurance claim. Although the cost is not a big deal, this kind of issue really wastes vacation time.

Found the supplier right after exiting the airport. The paperwork took less than 5 minutes, then went to the parking lot to pick up the car. There were a few small issues when picking up the car—the staff was very pushy about signing the paperwork. After signing, I noticed several scratches and minor damages. Fortunately, I pointed them out to the staff, and they marked them all, making everything go smoothly.

The location is easy to find, picking up and returning the car is very convenient.

Alamo was friendly and patient, unlike the negative reviews online.

Check-in was relatively smooth. They told us that we were late and the reserved car was no longer available. But we were late because the plane was delayed by half an hour, how is that our fault? Frustrated, we had to upgrade the car... Overall, it went smoothly. However, returning the car was awkward! The staff member barely spoke English and was very impatient. He hung up on me twice when I tried to call. Seriously? And for the car switch issue, we were fined. P.S. Enterprise employees were generally unfriendly and impatient with Chinese customers who aren't fluent in English. My wife and I studied abroad, so we had no issues, but four people in front of us from Northeast China were very nervous and cautious during check-in, needing to confirm details to avoid any issues in the contract. The staff was visibly impatient and even asked me to tell them to hurry up because there were many people waiting in line. He gave me the impression that he thought, 'Hey, they're also from China, why don't you help them?' I replied, 'If you want to talk, learn some Chinese, please.'