Excellent. I got a Sienna

Never got the reserved model

Although returning the car was quite convenient, they insisted on changing the car model and adding roadside assistance and other services. Due to language barriers and no Chinese services, we wasted over an hour. In the end, we had to compromise and upgrade the car for extra money. The upgraded car was spacious and in good condition, but we were forced to accept it, so we were not satisfied.

Like: Very easy to use kiosk at check in, then get to select your vehicle from their line up.

Like: Great car for the price. I had ordered an economy car and got a Nissan Sentra.
Dislike: The rep at the pickup tried to convince me that an economy size car wouldbe too small for 2-3 people and there would be no trunk space or leg room. The economy car we got was very roomy and had lots of trunk space. Glad I did not let her talk me into paying more for an upgraded car.