They tried to upsell additional insurance when picking up the car, but processed everything normally when I declined. The staff's attitude could be improved. The car was very new, possibly due to the pandemic and fewer customers. Returning the car was very quick.

Satisfied

There are many customers renting cars. If you know how to use the self-service machine, you almost don't need to wait in line. I rented a Nissan Altima, which has average condition with over 30,000 miles on it. The car has a noticeable alignment issue and hasn't been well-maintained.

Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.

The waiting time was too long