Vancouver

Waited a long time to pick up the car. Their attitude changed immediately after I declined their insurance, but they still checked to ensure I had insurance.

The car pickup process was relatively smooth. The staff asked us where we were headed and, upon learning we were going to Banff, suggested we upgrade the car because the mountain roads might be challenging. In reality, there weren't many mountain roads, and they were very easy to drive on—it was easy to accidentally speed. They also asked if we needed roadside assistance insurance, but we decided we could change a tire ourselves, so we didn't add it. When we picked up the car, it seemed like we got an upgrade to a Ford Focus, which was practically new (only 5000 km driven). We were so excited about the new car that we didn't thoroughly inspect it; the windshield had a small crack. Although it didn't affect driving, we were a bit worried, especially since it rained later. We contacted the rental company and QEEQ for reassurance, and they both told us not to worry and enjoy our trip. The car return was unexpectedly smooth, taking only a 30-second inspection mainly to check the fuel tank. Overall, this company was pretty good.

Everything was great except for the sales pitch for a full tank of gas at the counter.

The car rental company manager helped us change to a suitable car because we had a lot of luggage. Very friendly service.

High efficiency and good attitude. A lost Leica camera was picked up by the staff and returned intact. Additionally, requests for vehicle changes were readily accommodated.