From Vienna to Prague and Back

Basically acceptable

Discovered unexpected charges on my credit card after returning home.

1. Car Model Issue: We booked a VW Multivan, which is a higher-end model in the MPV range. However, we ended up with a Ford Transit, which is equivalent to a utility vehicle, the lowest grade in that category. They said there were no other cars available, so we had no choice. 2. After getting the car, we found that the second row of the three-row seats was facing backward. The rental staff didn't know how to adjust the direction and told us to check with the drop-off location if anyone could help. 3. The staff at the Vienna airport rental office were unhelpful. One Caucasian guy was polite but said there was nothing he could do. Another guy who looked Indian was very rude and said we should go to Ford. When I asked why he didn't go to Ford, he claimed no rental company handles seat adjustments and that I didn't specify all seats had to face forward when booking. Eventually, we went to the drop-off location where workers helped us remove and reinstall the seat, but it took over an hour. 4. The service experience was very bad, and the staff were extremely arrogant.

It was okay, the staff was patient and communicated in English. They recommended insurance, but I had already purchased it on QEEQ so didn't consider it.

This is an Austrian car rental company called 'Ajari'. After we followed the procedure for self-dropoff, they sent us two blurry partial photos, claiming there was a collision. We provided clear photos to prove that the car was in good condition when returned, and we also provided a complete video of the return process through customer service. The whole issue dragged on for nearly a month and is still unresolved. However, compared to Buchbinder customer service's 'I am ignorant, I am shameless, I am proud' attitude, DanShe from QEEQ customer service, with his professionalism and integrity, made me realize that if an individual's success is not a coincidence, then the rise of a nation is even more dependent on the integrity and efforts of countless ordinary people. We bought full insurance, and we thoroughly cleaned the car inside and out before returning it. It safely guided us through foreign sceneries, and we treated it with care. If the vague dark spots in the partial photo were indeed from the car we rented, why would I waste my time and energy proving myself? Compared to this Buchbinder company, DanShe from QEEQ demonstrated a spirit of dedication throughout the follow-up process, and the efficiency and integrity shown by other departments of QEEQ give us as Chinese people a reason to be proud. This deceitful 'Ajari' company wanted to make an easy 300 euros, not expecting to encounter a persistent and honest customer and a dedicated and honest Chinese car rental platform. The result is still pending, let's wait and see.