The car was exactly what we needed and reserved for us. The issues began when we had a flat tire and needed assistance. Roadside assistance and customer service through fox was horrendous. Luckily my husband was able to put on a spare and we drove to the nearest fox location to swap out the vehicle. They did proceed to charge us since we did not fill up gas on the way with a donut on the car. Classy service.
The picking up process was terrible. One staff member and at least 6 people was waiting in front of me for their car. The staff member propose many insurance saying that I'm not covered in CA. Not invent true. She told me that it was almost impossible to drive in the bay area in SF without a fast track device. I didn't go through any toll in my entire 2500miles in california. I remembered that fox serviced in SFO was bad, but not like this. The return in SAN was easy and I had a flat tire in SAN and the service was very good and helpful!
“Quite disappointing as I had more than a 20% increase in price at car pick up time!”
About FOX RENT A CAR:7.3/10
Waited for a while during renting process. The biggest issue was that there was no indication at reservation time that basic legally required insurance was not included in the rental rate. This was not being transparent on the part of both easyrentcars and Fox rent a car. Hence, I had to pay a lot more during rental for insurance which made this a much more expensive rental than I thought it would be. Very disappointing experience and non transparent rate display during search and reservation time. The cost of extending the reservation by a day was very exorbitant.
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