Efficient service, easy pickup and drop-off.

The car provided did not match the photos. Upon arrival, I found that the car arranged was not a Renault, but a smaller model, which was completely inadequate. I had to pay extra to choose another car.

The staff at Alamo Car Rental were very friendly and the line was short, so we picked up the car quickly.

1. They didn't coordinate properly with the rental website, causing me to pay the one-way fee twice. 2. The drop-off location was extremely unclear! They should provide a detailed address instead of just a postcode. We were instructed to return the car at Edinburgh train station, but couldn't find any signs or an office nearby. We had to drive around the busy area for a long time before calling the store to get the exact location. This issue isn't unique to us. After we parked, another car faced the same problem and only found the spot after asking the police. I've lived in Edinburgh for nearly a year, and even I had trouble. It's even more challenging for first-time visitors.

Was excellent service did try to swap car out for a smaller one once kids flew back to USA with Cruz but unable to otherwise was fine