We are always met at the door by the ALamo agent whenever we rent a car from Alamo. There is never any queue. However, the Mercedes A series we booked was not available, so we settled for a Volkswagen Arteon which was a pleasure to drive as it was a smart car.
About QEEQ:10.0/10
QEEQ provides the best price I can find and they always cancel the booking and rebook if the price falls more than 5% which happened with my booking. This is great as it gives me additional savings. The service as I get from QEEQ is excellent. The customer service always replies promptly whenever I contact them by email.
The car rental company is very professional. The staff provides one-on-one service without excessive sales tactics. They explain the services offered upfront, so you can choose to purchase if needed without any hard sell. The price is still a bit higher compared to other European countries, but this is the UK, and it's somewhat understandable since everything is quite expensive here.
Vehicle was great, felt like an upgrade because of the quality and newness - really enjoyed driving it.
Curtis checked me out and back in, he was super helpful answering my questions on pick and checking the car condition with me. He was fast on the drop off too. Very respectful and helpful employee, represented Alamo very well!
About QEEQ:10.0/10
Didnt get a price drop this time. Booking was easy. Only confusing thing with Qeeq is the deposit and then additional payment on pick up, might be good for Qeeq to include the original quote in the receipt to show it matches the original quote,
I really like this company. After renting in the USA and Australia, this is my third time with them. Both pickup and drop-off were smooth and effortless. Highly recommended.
When I picked up the car, the staff lady noticed my English wasn't very fluent. She didn't make it complicated for me at all and even upgraded my originally booked Nissan Qashqai SUV to a Volkswagen SUV without hesitation.
The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more
About QEEQ:8.0/10
Need better communications with the Alamo people as we got sarcastic comments about not booking direct.
Overall satisfied with the experience. The vehicle was upgraded to an XC40, which could fit three 24-inch suitcases perfectly. The built-in Google navigation system was very convenient to use. The only downside was that the car wasn't provided with a full tank of gas; it had just over half a tank. The staff mentioned that there were no gas stations nearby and suggested prepaying for half or a full tank, which made leaving some gas in the tank a bit tricky. I just returned the car a few days ago, so I'm not sure yet if there will be any additional charges.
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