Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.
The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.
Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.
We arrived at HERTZ earlier than the scheduled pickup time, and they didn't have the reserved model available. The staff said we could only choose either a fully electric car or a manual transmission vehicle, or pay double the order price to upgrade to another option. I refused and suggested waiting to see what could be done. After waiting for nearly two hours, a senior employee helped us by offering a smaller SUV model compared to what we had booked. I had reserved a compact SUV capable of fitting three 24-inch suitcases in the trunk, but we were given a subcompact SUV where only two 24-inch suitcases barely fit. After storing the luggage, there was hardly any space left—even a large bottle of mineral water couldn't fit. I've rented cars abroad five or six times before, and this was the only instance where the rental company downgraded the car model. The service at the HERTZ Heathrow Airport branch is genuinely poor. However, the vehicle itself was in good condition—very new with only a few thousand miles driven.
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
About QEEQ:8.0/10
It was easy and quick but they must be clear about VAT or tax etc.
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View more >It was average, the service fee for handling violations is too high.
They added extra insurance charges and I don't understand why they precharged nearly £200 for fuel.
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