Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
Before renting the car, we specifically inquired at the Hertz counter in London Kings Cross station about renting without a physical driver's license. We were told it was possible, so we booked online that night and paid in full. However, when we went to Marble Arch the next day, we were told we couldn't pick up the car.
They tried to charge more for changing a new car. First they said free offer then put extra charge on it
About QEEQ:8.0/10
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Customer Service
nice and good
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