CAR RENTAL REVIEWS ON THRIFTY AT HEATHROW AIRPORT, LHR

Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.

The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.

I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!

The efficiency in the UK is really low. When renting the car, the two gentlemen were quite fast. When returning the car, it was two ladies with a total of two customers, but I still had to wait for an hour. The car condition was good, and the service attitude was also fine. Overall, it was quite convenient.

Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!

The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.

The car I booked was not available, but based on my luggage needs, the company upgraded me to an SUV. From a few available cars, I chose the unlimited mileage XC60. The end result was satisfactory.