CAR RENTAL REVIEWS ON DRIVALIA AT HEATHROW AIRPORT, LHR

Small company with affordable prices. The store is located inside the Sheraton Skyline Hotel, without a signboard. You can take a free bus from Heathrow Terminals 1, 2, and 3 bus station to get there. Upon returning the car, they provided a ride to the departure terminal, and the service was pretty good. I had reserved a Ford Mondeo estate but got a Toyota AUIS hybrid instead. Although it's slightly smaller than the Mondeo, it was still sufficient. The mileage was 3000 miles on the odometer, so it was a very new car. I opted for the prepaid full tank option, which cost over 86 pounds. It turned out to be a rip-off because even running the tank empty only required a refill of 45 pounds. I strongly advise against getting the prepaid full tank option. I accidentally scratched the left front wheel and the wheel rim during roadside parking. They said it needed to be replaced when I returned the car, and I was charged 420 pounds including service fees and taxes. Fortunately, I had purchased the supplementary full insurance recommended by QEEQ in China, and I was fully reimbursed. I highly recommend this as it's much more cost-effective than buying full insurance abroad.

Good

This company is incredibly frustrating. They couldn't provide a car and blamed the agent. When we had a three-way call with the agent, they admitted it was due to overbooking on their part. Their attitude was disgusting and they didn't even apologize. This is the worst car rental company ever.

We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.

Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.

Convenient and good value for money.

Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.

Reasonable prices, very convenient procedures.

Direct shuttle service available

I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!! I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.