Direct shuttle service available

I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!! I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.

Very poor experience; the price increase for upgrading the vehicle was significant.

Good

The car was in perfect condition, the staff was very profesional and friendly, location was 5 mins close to the airport.

My preffered way to book rentals due to their prices, price drop protector (I have used it) and aslo the AXA insurance (comprehensive risk coverage, never used it, hope I never will)