They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.

Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

Great, good service.

Extremely dissatisfied. This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities. However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK. When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses. In summary, very disappointed. Your company did not look after the customer's interest. Poor service.

Satisfied