At pickup, they said no cars in the same category were available, we had to upgrade. If not, we would have to wait for four hours, but I arrived at 8 PM, so I had to upgrade and ended up paying an additional £1000 for the 16 days.
Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out
“Very smooth and easy. Polite staff. Good car. Highly recommended”
About Hertz:10.0/10
Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again
About QEEQ:10.0/10
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Customer Service
Relevant Reviews on Hertz HEATHROW APT
Mag Helin(a)
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View more >Edith Henry
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View more >It was average, the service fee for handling violations is too high.
They added extra insurance charges and I don't understand why they precharged nearly £200 for fuel.
Rupert Sophy
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View more >M.Osmond
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View more >I.Murphy
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