Convenient, friendly, and attentive

The overall process was quite smooth

I returned the car on time, but the rental company said they couldn't find it. They claimed they found it the next day and charged me an extra day's rental.

We returned the car two hours early, but the bill came a month later, showing an extra day's charge for late return. After presenting evidence, over two weeks have passed with no response.

The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.

Very stupid process of having to send your rental agreement to you after my rental period has finished. I have paid you for the hire, then after I have returned the car you want me to send you my invoice to give me points I have earned by already spending the money. Utterly ridiculous from your company, you were better last year, this year becoming a joke.