Good

The rental and return process was very quick, and the staff even said not to worry about small scratches when returning the car. They were so generous. Renting a car in the US is incredibly convenient.

Quite clear and understandable

The pick-up and drop-off process was quite fast.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.