rude service, car was damage and tried to say i did it but took pictures of the car prior to renting

Slow

The reserved car model was not available, no solution provided, extremely poor attitude.

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.