The overall service was fine, but the car provided was very unsatisfactory. There was a significant difference between the two car categories. I rented a Mercedes CLA but was actually given a Citroën, which is a huge downgrade.
The store price was 30% higher than the website price, and service fees were not shown on the app. Afterward, the website was unhelpful when I tried to discuss it.
The provided car model was not very satisfactory. It's unclear if it was an upgrade, but the power and fuel efficiency were not as good as the vehicle booked.
Terrible Hertz! I rented a Volvo V40, similar models displayed were Audi A3 or Volkswagen Golf, without navigation. The front desk didn't give me these cars, only Citroën C4 and Ford C-Max as options, both with built-in navigation. She didn't tell me that the built-in navigation had additional charges. When I swiped my card, I specifically asked if the amount was only for the deposit, she clearly said yes. But in the end, they charged me 204 euros for the navigation. I have my own Chinese navigation, why would I need theirs? This is outright fraud, misleading users. Disgusting!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz DUESSELDORF AIRPORT
Cornell Warner
-
-
-
-
View more >Brook Horace
-
-
-
-
View more >Phoenix Brown
-
-
-
-
View more >Clark House
-
-
-
-
View more >Allen Bertram
-
-
-
-
View more >