It's okay

Service was good. Our car had an air conditioning issue, so we swapped the car at a nearby location. The cost was recalculated after an appeal at the rental location.

A very convenient and comprehensive company with many employees assisting customers in the lobby.

Upgraded the car model with additional cost; there was also some upselling.

The car seemed to have an electrical fault of sorts - we were worried it would break down a few times! The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them. They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.

Quick and easy customer services