Before renting a car from Enterprise, I had placed an order with another rental company, but after waiting for 3 days, the order had still not been processed. Since my departure was approaching, I canceled that order and found this company instead. To my surprise, my order was processed within 2 hours—very efficient! Additionally, prepayment is available, which was reassuring for someone like me who was renting a car abroad for the first time and lacked experience. The rental deposit was returned very quickly as well; it usually takes 2 months, but I rented the car on September 30, returned it on October 5, and the deposit was back on my credit card by October 11. Super fast!
Overall, the service attitude at Enterprise Rent-A-Car is okay, and the queue time is not long. The key issue is that they don't have the cars we need. Additionally, QEEQ charged a brokerage fee, so we were forced to rent from this company. Had we known, we wouldn't have made a reservation as there are plenty of car rental companies with more options!
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Customer Service
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