Driving from London to Brighton, then counterclockwise around Great Britain to Inverness, and finall

I booked a Passat on the website, but upon arrival, they said they didn't have that model and only had a Citroen C5 (not sure if I remember correctly) of a similar size. This should be promptly communicated by email after the order is confirmed.

1. The reception told me that a petrol version car could only go 200 miles on a full tank, whereas a diesel one could go 500 miles. They persuaded me to upgrade to diesel for 60 Euros. When I got to the parking lot, the staff handed me a beat-up 9-seater Volkswagen diesel. I said I had chosen a Mercedes, but they told me that was the only car available in the same class. I was scammed out of 60 Euros. The fuel cap of this car was broken, and it wouldn't close properly. Throughout my trip, many kind locals tried to warn me in various ways, including making me pull over on the highway. 2. Upon returning the car, I was told that I would be charged extra for exceeding 100 miles per day, which was not mentioned during the rental process. Luckily, I had a Chinese friend from the UK with me, and the staff waived the fee.

Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.

I do like the Fiat 500, so it's a shame they've sent them back to the car lease co and now have Toyotas instead

No problem with booking.

The worst rental experience I have ever gone through will never use them again

Telling people you need a credit card to pick up. Make people book with CC