When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!
At Orlando Airport, you can choose your own car with Alamo. However, at Vancouver Airport's Alamo, the car was pre-assigned, possibly due to the one-way rental. They gave us a Kia Sorento, which was very difficult to drive. The engine revved up to 6000 RPM during acceleration and still lacked power, much worse than a Ford EDGE. I recommend avoiding Hyundai and Kia for future rentals.
I asked for a Nissan but they gave me a ford and the car is quite dirty
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