They kept pushing upsells—insurance, car upgrades, fuel fees, etc. I was talked into buying additional insurance by the front desk, even though it was only around 100 dollars, it was quite annoying. I thought the insurance included in my order was comprehensive, but their 'full insurance' was actually just an extra coverage similar to full insurance in other rentals. In the end, Alamo added another super coverage. This was the third Alamo I encountered during my trip at San Francisco airport, the previous two didn't ask these questions. Overall, the worst experience of this trip!

Neither satisfied nor dissatisfied, because it was all self-service. Used a machine to pick up the car, and a driver just brought the car over without much interaction.

Service was convenient and fast. Pick-up and drop-off were quick. I was an hour late, and they initially charged me for an extra day. After adjustment, it was $33. Not sure how they calculated it, but being late for return is costly.

Excellent experience overall. Picking up and dropping off the car was very convenient. The only issue was that the parking lot at Los Angeles Airport was hard to find and lacked clear signage.

Efficient service, no hard selling