Satisfied

Average

I booked the rental car two months in advance and called Europcar before departure to confirm that there would be no issues picking up the car at the store. I rented an automatic BMW X1 and scheduled to pick it up at 10 AM. However, when I arrived at the store, they told me there were no cars available, not even the automatic ones, except for a Volkswagen Golf and other manual cars. I explicitly mentioned that the Golf couldn't fit our luggage, and we don't drive manual cars back home. After much argument, I finally got a significantly downgraded Toyota CHR at 11:30 AM. Despite the pre-authorization being lifted after returning the car, without any notification or email, they directly charged 87 euros. I am currently disputing the transaction.

I went there right when they opened in the morning; their service attitude was excellent.

Clearly specified on the rental car website that we needed a child seat when renting, but upon arrival, Europecar claimed they had no idea. The rental platform provided no after-sales follow-up. Poor service, not recommended. It's unreliable and a waste of time.