The staff was friendly, and the pick-up and drop-off process was quick.

Extremely friendly staff, none of the aggressive insurance selling that people warned about. They just suggested buying insurance, but I showed them my policy from home, and they didn't push further. The process was very pleasant and straightforward.

Self-service processing, very convenient

The staff at the store were dedicated, responsible, and enthusiastic. They provided detailed information about the car condition, vehicle usage, breakdown alerts, and driving tips in the US. Renting a car in the US is very common, but the rental process itself is quite interesting and enjoyable!

Returned and picked up the car at Auckland Airport. Small airport with fewer people and even fewer cars to choose from. The so-called 'free upgrade' is basically based on luck; you get whatever car is available. I didn't encounter any Chinese service, but my English is fine. Both pickup and drop-off are self-service, very convenient and straightforward.