Picking up the car from the parking lot on the first floor was easy, but returning it was difficult! When returning the car, the GPS only guided us to the second-floor parking lot, and we couldn't navigate to the first-floor return point (which was also the pickup point). We ended up walking to the office on the first floor (accessible by stairs on foot, but not by car), even running to the airport counter seeking help, but were refused everywhere due to busyness. In particular, the people at the first-floor office, who were just a few steps away from our temporarily parked car on the second floor, refused to come over and guide us. Our flight was about to depart, so we had no choice but to leave it on the second floor. In the end, we were charged a 48 Euro parking fee...

All is great, except for the waiting time on the car pick-up. Without any exaggeration, I landed at 14:05, spent a lot of time at the passport control(my mistake), found the sicily by car counter at 15:25 and picked up the car at 17:50 so 2 hours and 25 min - this is really unacceptable.

car was dirty, customer service staff was rude both at pick up and drop off. they spoke badly with us. the car was in poor mechanical condition

Pre-booked the car with all the required information and joined the priority queue at the Sicily by Car rental desk. There were 2 agents dealing with rentals but it still took over 1.5 hours to get to the desk ! When I got to the desk they had run out of car keys; 1 agent went to source more keys and the other agent went for a break. Following a further 15 to 20 minute delay I started the paperwork. eventually after nearly 1.75 hours we were given our keys; nearly as long as our two hour flight from the UK !!! As a family who had pre-booked this wasn't a great experience. Additionally I had pre-booked two child seats which the agent appeared to know nothing about, a call was made an I was told there would be two seats in the vehicle. On arrival at the vehicle pick up there were no car seats in our vehicle, another 20 minute delay !!! come on Sicily by Car get your act together.

Branch staff were amazing, spoke fantastic English, extremely friendly, helpful and knowledgeable. The car was very new and in great condition. No hidden extras or hard-sale of insurances. Everything was perfect.