The service of this company is extremely poor! I rented a car in Malta for four days and was told at the airport that I must use the driver's credit card. Since my husband did not bring his credit card, I offered to use mine, but the rental company firmly refused. The only solution they offered was to purchase full insurance for 150 euros and use another card for the deposit. I contacted Zuzuche for help, and they mentioned that this requirement was in the terms, but it was not listed on the final order. Helpless, I wanted to cancel the rental, even though I was willing to forfeit the rental fee. However, the rental company charged me 69 euros for a breach of contract, claiming that my failure to pick up the car caused them a loss. The staff's attitude was extremely rude, speaking rapidly and showing impatience when we asked questions, despite knowing we were foreigners. I had no choice but to pay the additional 150 euros to rent the car. Later on, I realized that I had already paid for the four-day rental fee, so why was I charged 69 euros when I was willing to forfeit the rental? Zuzuche offered no help, stating it was the rental company's policy, but this was not mentioned during the booking process. And the requirement for an international driver's credit card was only found by scrolling to the bottom of the confirmation page in tiny text under 'agree to Zuzuche terms.' Such important information is hidden this way! In Italy, I met a couple from Shanghai who couldn't use their credit card because it was not a chip card and had to purchase full insurance. Similarly, in Venice, a couple from Beijing renting in Germany faced a similar issue. Zuzuche, as a middleman, doesn't know and won't inform you about different rental company policies. In case of trouble, they just refer you to the rental company's rules. Because of language issues, I suggest checking the rental company's reviews online and renting directly from their official website, even if it costs more. At least the terms are visible, and you can seek clarifications. If problems arise, you have grounds for discussion. When I mentioned my problems with Zuzuche to the rental company, their response was, 'It has nothing to do with us; we follow our rules.' Based on my experience, first, never rent from Goldcar! Check online reviews to see how bad they are, at least in Malta. Second, rent directly from the rental company's website. Third, if you must use a third-party platform, be very careful and read the terms thoroughly!
GOLDCAR
The service of this company is extremely poor! I rented a car in Malta for four days and was told at the airport that I must use the driver's credit card. Since my husband did not bring his credit card, I offered to use mine, but the rental company firmly refused. The only solution they offered was to purchase full insurance for 150 euros and use another card for the deposit. I contacted Zuzuche for help, and they mentioned that this requirement was in the terms, but it was not listed on the final order. Helpless, I wanted to cancel the rental, even though I was willing to forfeit the rental fee. However, the rental company charged me 69 euros for a breach of contract, claiming that my failure to pick up the car caused them a loss. The staff's attitude was extremely rude, speaking rapidly and showing impatience when we asked questions, despite knowing we were foreigners. I had no choice but to pay the additional 150 euros to rent the car. Later on, I realized that I had already paid for the four-day rental fee, so why was I charged 69 euros when I was willing to forfeit the rental? Zuzuche offered no help, stating it was the rental company's policy, but this was not mentioned during the booking process. And the requirement for an international driver's credit card was only found by scrolling to the bottom of the confirmation page in tiny text under 'agree to Zuzuche terms.' Such important information is hidden this way! In Italy, I met a couple from Shanghai who couldn't use their credit card because it was not a chip card and had to purchase full insurance. Similarly, in Venice, a couple from Beijing renting in Germany faced a similar issue. Zuzuche, as a middleman, doesn't know and won't inform you about different rental company policies. In case of trouble, they just refer you to the rental company's rules. Because of language issues, I suggest checking the rental company's reviews online and renting directly from their official website, even if it costs more. At least the terms are visible, and you can seek clarifications. If problems arise, you have grounds for discussion. When I mentioned my problems with Zuzuche to the rental company, their response was, 'It has nothing to do with us; we follow our rules.' Based on my experience, first, never rent from Goldcar! Check online reviews to see how bad they are, at least in Malta. Second, rent directly from the rental company's website. Third, if you must use a third-party platform, be very careful and read the terms thoroughly!
Recommend renting an automatic car in Malta
GOLDCAR Malta - Airportの口コミ
GOLDCAR
あまり長いのは版を見ません:大きな穴で、できるだけほかの会社の車を借ります 最悪の状況で、あちこちに傷がついているのはともかく、ビニールの紐で縛りつけているとタイヤのカバーが落ちてくる。タイヤがほとんどパンクしていて、スピードが出ていたり雨が降ったりすると自殺になります。しかもマルタの大部分の道路状況が悪く、小石やでこぼこした地面がいつでもパンクしそうな気がした。 車を受け取る時に並んで二時間も並んだ。予定の時間より30分早くカウンターに併んだのに、車を取りに行かせてもらえなかった。ヨーロッパのいろんな国で何度も車を借りていて、30分前に車を持ってまた列に並ばなければならないと初めて聞いた。行列を再開してから車を受け取るまでに1時間かかった。手続きを済ませてから車を持ってくるわけではない。在庫が少ない上、レンタカー会社のように無料で車種をアップグレードすることも考えていないので、待たせている。私たちは何人かの人がそこで待っているのを30分ほど待ってから車を受け取った。列に並んだり、並び直したり、車を待ったりして、どれだけの時間がかかるか、自分で計算できる。 車を返しに来た人の文句を聞いていたが、一人の車が途中で故障し、一人のハンドルが落ちてしまった(信じられない!)、もう一人のスピーカーのキーが落ちた……しかも敷金は1350ユーロです。彼らの保険を買わなければ、故障したり、ハンドルを落としたり、パンクしたり、車を盗まれたり、全部お金を払わなければならないんですよ。それも狮子の大きな開口価格!あの古い傷だらけの車は実際に出しても1000ユーロは売れないだろう。みんながもし私達のように欲を出して必ずgoldcarの車を借りて、くれぐれもQeeqのスーパーオールリスクを買ったことを覚えています(広告をするように感じますが本当にそうではありません)、でなければもし少しの問題が出たらすべて穴に倒れてしまいます。カウンターでゴールドコップを買うと自分のリスクが高くなります。
GOLDCAR
非効率英文保険セールス
悪いレンタカーで走らせスクラッチが多く、また车に一つの隠れ家のスクラッチを见つけて、あえて私は私の皿も、元気で買った全手当、金便利
GOLDCAR
早く処理して、ほとんど併ぶ必要はありません~検査車のグループの車の中で最も大きい最も快適な金へ~また車のいつもの所で、またそのグループの人に会って、その場でチェックして、くじを引いて人に行って、更にカウンターに行く必要はありません。他の車種も満足していたし、4万キロ運転してくれたし、整備もよかった。
用qeeqき続け、推薦