Self-Driving Along Tasmania's East Coast

I was upgraded at no additional cost However the cost of the rental was high. Perhaps it was peak season

Thier system was too slow and they charged 19% surcharge on top mentioning its a location charge on Airport. Had to wait for almost 40-50 mims to pick the car.

Overall process was good and easy, it is really cheap price than others. I would recommend others for sure.

Everything went as expected. Great experience

Excellent service

It transpired that the car allocated to us needed a service so after a long delay we were given a backup vehicle. We received rather confusing information about our liabilities regarding accidents/ damage/breakdowns and for peace of mind we paid much more than anticipated in order to reduce these liabilities. On inspecting the hire car we observed scratches along the length of one side and numerous marks elsewhere plus black marks all over the roof lining. I returned to the reception to find it unmanned and after sometime I rang the two numbers left at the counter. Eventually someone arrived and we inspected the car together and obtained a signature to confirm our observations. This long delay resulted in our arriving on the east coast with all accommodation taken and our only option was to drive for two more hours and take a family cabin which twice what we expected to pay. This is by far the worst car hire experience we've ever experienced and wouldn't dream of using Europcar in the future.

Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.