The process was very fast. I just filled out a deposit form for 1000 Euros, checked the car's condition myself, and drove off if there were no issues. Returning the car was also very quick. I was waiting for a bus at the opposite side of the street when the deposit was refunded.
We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.
Right next to the gas station, convenient for refueling when returning the car. However, the car's condition was poor. Despite only having 50,000 kilometers, it lacked power. Even in third gear with the pedal to the floor, it only reached 80 km/h on an incline. I was really worried it might not make it up.
The front desk staff were friendly but understaffed, leading to a long wait when picking up the car. The GPS was difficult to use as it was in English despite our reservation for a Chinese one. The GPS wasn't updated, which delayed our departure by 40 minutes. When returning the car, the GPS malfunctioned, so we had to take a taxi back to the drop-off point, arriving at 3:20 PM. By the time we arrived, the office was closed. Luckily, we encountered someone who instructed us to leave the keys, documents, and fuel receipt in a metal box. The car had no damages. In the morning, we were charged 1000 euros as a deposit on our credit card. When will this amount be refunded in full?
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