Very convenient and efficient

I had already paid the fine for illegal parking and showed them the receipt, but they charged me again. It has been almost 2 years and I still haven't received a refund. It's really frustrating.

The self-service rental machine is very easy to use and convenient, saving the trouble at the counter.

Very convenient, self-service car pickup available, and plenty of gas stations around.

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.