The pickup location didn't reserve the vehicle, disappointing. Changed from SUV to sedan. However, the drop-off process was very efficient. The refund of the 500-euro deposit was quick; received an email a week after returning the car and a refund notification via credit card the next day.
The pickup location did not reserve the vehicle as booked, disappointing service—an SUV was replaced with a sedan. However, the dropoff process was very efficient. The refund of the 500 EUR deposit was also processed quickly, with an email received a week after the return and a credit card refund notification the following day.
The Alamo rental store is actually Enterprise, which took me a long time to find. However, the staff at the pick-up were very patient. But when returning the car, as I couldn't get through on the phone and parked quite far away, unfamiliar with the airport roads, I brought the staff to my car. That person was very impatient, constantly scolding me the whole way! Saying I took him up and down without reaching the car, and it was hot outside. Why didn't I call to inform him beforehand? He kept scolding! Yes, you heard it right, I got scolded! I hoped the trip would end smoothly, but this incident left a bad taste in my mouth!
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