Cairns

High deposit, slow refund

The basic insurance was initially said to be over 1000 AUD, but it turned out to be over 2800 AUD. They told us that for any accident, they would deduct more than 2800 AUD, so we reluctantly paid an extra 34 AUD per day for insurance. As a result, the rental fee almost doubled. The service quality of international car rental companies is generally average; it's often difficult to reach them by phone.

The gentleman who attended to us was very courteous and friendly. We made a reservation and got the car on the spot. Very convenient.

Customer service was excellent, process was easy and smooth and car was perfect for our needs.

Partly my fault process long as I went to eurocar instead budget, so waited in line twice. I misunderstood position of car in Carpark. I spent half an hour with sore feet ( new shoes) spitting rain before finding car parked in avis.