Picked up the car at the central train station branch. The paperwork was done on the first floor of a clean and tidy building. The pickup location is in a dedicated parking structure (turn left and walk approximately 5 minutes). Arrived at 8 AM, no queue, and was warmly received by a very nice German lady. Efficient and courteous.
No contract provided during car pickup. They directly charged my card and then asked for my signature on the itemized bill. Extremely unprofessional behavior.
Very dissatisfied. On the day of pickup (10 AM), there was basically no difference between having a reservation and not. No cars were available. How can such a big rental company allow overbooking? All the customers in the store were confused. It doesn't make sense to not have any cars. The staff said that when they returned to work, there were only two cars for 18 reservations. I've rented cars abroad many times, and this is the first time I've encountered such a situation. Waited in the store for over an hour until someone finally returned a car. Luckily, I know how to drive a manual. If I had to wait for the automatic I reserved, who knows how long it would have taken... It's really XYZ(&%##^....
No one was there during pickup, so I couldn't check for scratches. There were additional charges compared to the booking price, and arguing with them was useless. The rented child seat was very worn out!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz MUENCHEN - ELISENHOF
Gilbert Foster
-
-
-
-
View more >Bing Smith
-
-
-
-
View more >Keith Wyld(e)
-
-
-
-
View more >Lena Saxton
-
-
-
-
View more >Carr Marshall
-
-
-
-
View more >