Had to wait two and a half hours to pick up the car at Charles de Gaulle Airport T1. Arrived at 8:30 AM for a 9:00 AM pickup, but was told to queue again, which delayed us until 10:30 AM without any cars available. Finished paperwork but had to wait even longer for the keys. It was incredibly frustrating.
The rules are too rigid. They specified a 10:30 AM pickup and didn't allow early pickups. The line was too slow. They insisted on buying insurance, and they were very unhappy if we didn't.
The car was ready on time. Even though there were no cars available half an hour earlier, we got the car exactly on time. There were no upsell attempts, we finished the necessary formalities and drove off.
About QEEQ:8.0/10
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