After my flight was delayed, I went to the store to pick up the car only to be told that there were no cars available. The worst part is that they charged the full rental fee and didn't refund it.

Average service, but they were very persistent in selling insurance. Although we had already purchased QEEQ’s super insurance, they made us doubt if the coverage was sufficient.

This company is a total rip-off. See my full review for details.

When returning the car at around 4 PM local time on October 4th, a male staff member, approximately 40 years old, attempted to extort money from me over a car wash issue at the office in the terminal. I was not informed about any specific car wash standards required upon return. The employee exhibited very poor attitude, demanding 1500 Dirhams. After I firmly refused to pay, he lowered the demand to 500 Dirhams, threatening to deduct 1500 Dirhams from my credit card deposit if I didn't comply. This was the same employee who enthusiastically sold me their comprehensive insurance at pick-up, claiming it included everything. However, during the extortion attempt, he denied his previous promises. When I requested his name for a complaint, he refused to provide his full name. This experience with Hertz was extremely negative due to this employee!

High efficiency, new car