London-York-Edinburgh-Isle of Skye-London

Very satisfied

When picking up the car, they told me the one I booked was too small and offered an upgrade to a brand-new Tucson. Initially, the total price they quoted was £700, which I thought was too expensive, so I declined and insisted on my original order. After some calculation, they said they could offer a discount, making the total £514. I thought it was acceptable and agreed, emphasizing that my original order was already paid for, and the final payment should be £514 minus what I already paid. They confirmed, but the final order receipt wasn't clear to me. Seeing 514 as the final number, I signed the paperwork. Later, at checkout, they said £514 was an additional charge, which was appalling as my original order was just over £300. After repeated discussions, they insisted the contract had ended and according to it, I owed £514. I've come to realize that even the British can be unscrupulous, taking advantage of the fact that Chinese people's English might not be perfect, mixing up additional charges with the total price. I'd advise future renters to be cautious of upgrade traps, even with big companies.

The service was enthusiastic, the processing time was fast, it's open 24 hours, and the airport shuttle bus was very convenient.

The car was very new, and when they heard we had four people, they proactively upgraded us to a much larger vehicle. Very considerate.

As my reservation was for small SUV, when I arrived at Avis dest the reception guy tell me that there were no Small SUV cars in there branch so they going to give me a similar car. Anyway, they have provided me with a Peugeot 308. I thought it is not falling into the Small SUV category and I spent about 5 min arguing with them with no progress in it. Since, I was in hurry, I stopped arguing with them and took the car, which fortunately was enough for our luggage, and hit the road. I have rechecked your website to see weather I was correct when I thought the car was not falling into the same car I was reserved in the first place and I concluded to the fact that the car provided by Avis is to consider as Compact which means not upper level than the small SUV. I don't know why they down graded my car but that is to you know. I look forward to hearing from you.