Serbia Bosnia and Herzegovina

Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted.

The staff at the Serbia airport location were very friendly.

There was a watermark on the front passenger seat, which they claimed we caused. We only took photos of the car's exterior before renting, trusting the rental platform, and did not photograph the interior. I believe many others wouldn't think to photograph the interior either. When returning the car, we asked a few other customers, and none of them had photographed the interior. We didn't know about the watermark until the staff pointed it out during the return process. If it had been our fault, we would have dealt with it before returning the car. Since we didn't photograph the interior, (and the rental company also had no proof that the watermark wasn't there before we rented it), we were charged 90 euros. Initially, another staff member asked for 140 euros, but after we argued with them, they reduced it to 90 euros. We had to rush for our flight, so we had no choice but to agree.

The service efficiency is relatively low, you have to wait.

Couldn't find the address. When abroad, we need to contact the car rental company immediately, not waste time looking for it ourselves. It wastes money and time if we can't find it. Customer service is terrible.