Satisfied

Good

Long queues, always pushing insurance, GPS, fuel at $5.55 per gallon, etc.! Overall, wasted too much time! The booking confirmation is useless! When I arrived, the booked Nissan was unavailable. On the rental website, a Corolla (similar to the domestic Leiling) was considered equivalent. Since there were no cars left, they said I had to take a Chevy, which was smaller! They said I had to wait or choose the Corolla. Although no extra charge was supposed to apply, I was charged an additional $111.65 for eight days! Complaints were ineffective! They claimed the two car models had different rental rates...

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!

Efficient service, no hard selling