ACE Gatwick Int l Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Novia Springhall

United Kingdom

Reviewed: Mon, Jun 11, 2018

About ACE: 2.0 /10

They forced us to buy an add-on fee that wasn't insurance. The American couple next to us had the same issue. The rental company said it was because ACE is an American company. Even after seeking help from QEEQ customer service, it was useless. After negotiating for over an hour and paying an extra RMB 300 to get unlimited mileage, they finally gave us the car. The actual rental was from Green Motion. I advise everyone to avoid these two terrible companies!

1 days rental

Relevant Reviews on ACE Gatwick Int l Airport

Robert Field

United Kingdom

1 days rental

Reviewed: Mon, Jul 9, 2018

“In London”

About ACE: 2.0 /10

Very low efficiency and not enough staff.

Gillian

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Wed, Jun 26, 2019

“Excellent service”

About ACE: 10.0 /10

Great car with a high spec for no extra cost. Staff were helpful and friendly.

About QEEQ: 10.0 /10

Easy to book and got a price drop alert a few weeks before which saved me some money and was a simple process to rebook.

D.Mcwilliams

United Kingdom

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Mon, May 20, 2019

About ACE: 10.0 /10

Good

About QEEQ: 10.0 /10

R.Arnold

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, May 2, 2019

About ACE: 5.0 /10

I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary. The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels. Attempts to call Ace from pick up location (Green Motion at Gatwick) failed. A very disappointing experience and one that will not be repeated. The efforts to upsell type of car were annoying clumsy.