They forced us to buy an add-on fee that wasn't insurance. The American couple next to us had the same issue. The rental company said it was because ACE is an American company. Even after seeking help from QEEQ customer service, it was useless. After negotiating for over an hour and paying an extra RMB 300 to get unlimited mileage, they finally gave us the car. The actual rental was from Green Motion. I advise everyone to avoid these two terrible companies!
They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,
About QEEQ:8.0/10
Booking was easy but then ACE didn’t appear to have our booking
They have several names, to blame each name for poor service. But really its all the same company!
I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are.
Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby.
Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money.
DONT DO IT
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Customer Service
All good!
Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.
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