Complete con artists!

United Kingdom

Reviewed: Sat, May 25, 2019

About ACE: 2.0 /10

They have several names, to blame each name for poor service. But really its all the same company! I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are. Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby. Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money. DONT DO IT

Compact | Ford Focus or similar

1 days rental

Relevant Reviews on ACE Gatwick Int l Airport

Novia Springhall

United Kingdom

1 days rental

Reviewed: Mon, Jun 11, 2018

About ACE: 2.0 /10

They forced us to buy an add-on fee that wasn't insurance. The American couple next to us had the same issue. The rental company said it was because ACE is an American company. Even after seeking help from QEEQ customer service, it was useless. After negotiating for over an hour and paying an extra RMB 300 to get unlimited mileage, they finally gave us the car. The actual rental was from Green Motion. I advise everyone to avoid these two terrible companies!

Gillian

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Wed, Jun 26, 2019

“Excellent service”

About ACE: 10.0 /10

Great car with a high spec for no extra cost. Staff were helpful and friendly.

About QEEQ: 10.0 /10

Easy to book and got a price drop alert a few weeks before which saved me some money and was a simple process to rebook.

N.Isaacs

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Fri, May 31, 2019

“Car Rental Does Not Have Automatic Car Available For Us”

About ACE: 6.0 /10

We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.

R.Arnold

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, May 2, 2019

About ACE: 5.0 /10

I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary. The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels. Attempts to call Ace from pick up location (Green Motion at Gatwick) failed. A very disappointing experience and one that will not be repeated. The efforts to upsell type of car were annoying clumsy.

Jordi Sebastia Cerqueda

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Wed, Aug 1, 2018

“Superb Vehicle, after a real red tape process”

About ACE: 6.8 /10

Like: Superb vehicle over our expectations. Kind people at drop off point and in transfers.
Dislike: Transfer time hight -not a lot of information about schedule in airport point-. Too many time at the office before final car pick-up.

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Complete con artists!

Relevant Reviews on ACE Gatwick Int l Airport

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