The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.
The staff always have a bad attitude. When I declined the insurance at pickup, they became visibly upset. Upon return, we saw a map fall in the store and offered to help put it back, but the employee rudely took it away with a stern face the entire time. This service decline from a top rental company means I probably won't choose them again.
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Tracy Jeremy
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