Terrible service, terrible service,
1. Upcharge Step One: They didn't give us the car we reserved, only a model they deemed similar. Then they insisted our luggage wouldn't fit and tried to make us pay an extra £100 per day for a bigger car. They wouldn't even let us test it out, claiming we would damage their car. We were two women, four 10-year-old kids, and six pieces of luggage.
2. Upcharge Step Two: When we refused to pay extra, they still wouldn't give us a car. They finally relented and offered a slightly larger car for £100 more per day only after we insisted we would rather rent another smaller car for £100 per day.
3. Upcharge Step Three: They only accept credit cards with chips. The registered driver didn’t have one, so using another person’s card would require adding that person as a second driver, costing another £100.
4. Upcharge Step Four: They insisted we buy their insurance even though we repeatedly stated we already had full coverage from home. They said they'd need to hold £800 as a deposit.
5. During the car return, despite the rain, they inspected the car multiple times until they found two tiny scratches for which they demanded compensation. Even after we wiped off the marks, they insisted there was a dent and charged us £810.
6. They provide a free shuttle to pick up the car, but you have to buy a bus ticket to get to the airport after returning the car, wasting time.
7. The entire staff seemed to be Arab, which was very concerning.
8. Strongly recommend against renting from this company! Always go for a major rental company instead.
一言でまとめる:
Driving in the UK is very safe, but remember to pay for parking yourself.
ACE
Terrible service, terrible service, 1. Upcharge Step One: They didn't give us the car we reserved, only a model they deemed similar. Then they insisted our luggage wouldn't fit and tried to make us pay an extra £100 per day for a bigger car. They wouldn't even let us test it out, claiming we would damage their car. We were two women, four 10-year-old kids, and six pieces of luggage. 2. Upcharge Step Two: When we refused to pay extra, they still wouldn't give us a car. They finally relented and offered a slightly larger car for £100 more per day only after we insisted we would rather rent another smaller car for £100 per day. 3. Upcharge Step Three: They only accept credit cards with chips. The registered driver didn’t have one, so using another person’s card would require adding that person as a second driver, costing another £100. 4. Upcharge Step Four: They insisted we buy their insurance even though we repeatedly stated we already had full coverage from home. They said they'd need to hold £800 as a deposit. 5. During the car return, despite the rain, they inspected the car multiple times until they found two tiny scratches for which they demanded compensation. Even after we wiped off the marks, they insisted there was a dent and charged us £810. 6. They provide a free shuttle to pick up the car, but you have to buy a bus ticket to get to the airport after returning the car, wasting time. 7. The entire staff seemed to be Arab, which was very concerning. 8. Strongly recommend against renting from this company! Always go for a major rental company instead.
Driving in the UK is very safe, but remember to pay for parking yourself.
ACE Gatwick Int l Airportの口コミ
ACE
もともと9人乗りの車を予約していましたが、1時間以上遅れても車が来ず、やっと車を替えてもらいました。その際、保険を強制的に勧められましたが、後でレンタカー会社の調整で保険は買わずに済みました。車の確認時に見つけた古い傷は車の記録に記載されていませんでした。返却時、スタッフの態度が非常に悪く、変な角度から車をチェックし、あたかも事前に問題がある場所を知っているかのようでした。ボンネット上部に傷があると言い、我々が車の塗装がきれいなことを指摘すると、スタッフは「傷がある」と言い張り、さらに借りる時に発見した擦り傷も賠償を要求されました。幸いにも写真を撮っていたため説明し、スタッフはやっと引き下がりました。しかし、その後で60ポンドの異地返却費用を請求され、既に支払っていることを示すと黙り込みました。引き続きボンネットに問題がないことを伝えると、怒り出し「一日中説明する義務はない、歩け！」と言われ、事務所でメールを送ると言われましたが、直後に勝手にお金を引き落とされました。保険を購入しなかったことによる多くの嫌がらせとトラブルがありました。英語が苦手な人が利用すると確実に騙されます。完全に詐欺紛いの会社です。もしマイナス評価が可能なら、マイナス10000点です！！！
ACE
サービス態度は普通でしたが、シャトルバスでレンタカー会社に行くのに1時間かかりました。交通事故が原因でした。レンタカーを借りる時に60ポンドの異地返却料金を追加で支払う必要があり、結局レンタルできませんでした！
ACE
詐欺師の会社です。シャトルバスは遠くまで行きました。他に選択肢はありません。Qeeqプラットフォームはすべての危険を買ってまだ彼らののを買います、買わないで2万余りの保証金をブラシを払って、その保険の紙を出した後でまだ私達に写真を撮らせないで、撮影してまた私に削除することを強要します;アップグレードした車を絶えず売り込み、保険を買うなど、車を持って多くの時間を浪費する。車を渡す時検査車は粗雑で、明らかな車輪の傷、私達に大丈夫と言う;ガソリンを満タンにして、実際はまだ1/4です 最もおかしい帰りヒースローは車の後、シャトルバス支払う5ポンドに一人、何と闻いたは領収証のeメールを再を押してくれ、听啊
qeeqコールはいい、絶えずメール、電話を切った後、尾行事件
ACE
私たちのいない車に着きました。私たちに運転をさせました。私たちは同意しません。 ずっと保険をかけてもらって、Qeeqの保険を買ったと説明したけど、やっぱりだめだった。 後でお金を加えてもらって、私たちの行程は走行距離を超えるから、車をくれると言った。初日、私たちは1日分のマニュアル車を使ったが、お金を返してくれなかった。
qeeqプラットフォームはいい、コミュニケーションは適時に問題がある。